Last Updated on 03/02/2021
At Collaborate Healthcare P.C. (“Collaborate”) we value privacy and data protection. This Privacy Notice (“Notice”) applies to all natural persons accessing our website (“Website”) and using our Collaborate Health Cloud Services (“you”) that have been introduced by us and intended for use via websites, mobile application and software solutions, including the Collaborate Health Cloud platform (“CHC”). In this Notice “we” refers to Collaborate and its affiliates. This Notice describes how we collect, use and protect personal data about you. It covers personal data that is stored electronically and applies to paper-based filing systems as well.
We may process personal data about you in the following instances:
In this instance the types of personal information we collect and process depends, among other factors, on how you are using our Website. If you are only using our Website for information purposes, i.e., you do not otherwise transmit information to us, we will only gather the personal information that is forwarded to our servers by your browser. In particular, we will gather the access data that we require for technical reasons to be able to display this Website and warrant the stability and security of the same. This access data includes the IP address, date and time of your visit, access status/HTTP status code, the referred URL (previously visited page), browser type and version, operating system. In this context, you will need to provide the personal information that is required for its use for technical or IT security reasons. If you do not provide this information, you will not be able to use this Website. In addition, we will also receive your personal information if you reach out to us using the contact form on our Website. Personal information in this context includes e.g., name, address, e-mail, telephone number, date and time of your request and content of your request. Such information is collected, so we can respond to your inquiries or provide you with requested information. Where you do not provide the above information or part thereof, your inquiry cannot be processed by us.
For the purpose of registering and making use of the Collaborate Health Cloud Services (“Services”) via the CHC, you will need to provide us with personal information, including, inter alia, the following:
The disclosure/ processing of the above information is a legal or contractual obligation that needs to be met by you or a requirement to conclude a contract. Where you do not provide the above information or part thereof, we may not be able to enter into the contract with you or to perform the contract that we have entered into with you. That being said, you will not be able to register in the CHC and make use of the provided Services. Please note that we may still process the personal data available.
In addition, as part of evaluating your request and/ or the Services we provide to you (according to the subparagraphs (a) and (b) mentioned above), you may provide us with information concerning third parties. For example:
Notably, if you transmit personal information about third parties, you are responsible for complying with the applicable information protection provisions. This may require obtaining the consent of these third parties for the transmission of this information. If you provide personal data of third parties, we consider that the relevant consent of these third parties, where necessary, has been obtained, upon their having been notified accordingly.
We collect your personal data:
We will only use your personal data when the law allows us to do so. Most often and depending on the situation in which we use this data (see paragraph (b) below), we will process it in the following circumstances:
Otherwise, when you have given your consent.
The situations in which we may process your personal data are listed below.
We may disclose personal information in the situations described below:
Otherwise, if you consent to such disclosure.
Normally, we do not transmit personal data outside the European Economic Area (EAE). However, in case we disclose your personal data to other entities outside the EEA, except where the relevant country has been determined by the European Commission to provide an adequate level of protection (currently Andorra, Argentina, Canada, Switzerland, Faroe Islands, Guernsey, Israel, Isle of Man, Jersey, New Zealand, Japan and Uruguay), we will protect that information as described in this Notice and in accordance with applicable law. If necessary, we require such recipients to comply with appropriate measures designed to protect the personal data, usually by signing standard contractual clauses, a copy of which may be requested by contacting our Data Protection Officer.
Neither our Website nor the CHC is intended for or designed to collect personal information from individuals under the age of 18. Individuals under the age of 18 should receive permission from their parent or legal guardian before providing any personal information to us.
We will retain personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal, regulatory, reporting or internal policy requirements. To determine the appropriate retention period for personal information, we consider the applicable legal requirements, as well as the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, as well as the time periods, during which such personal information may need to be retained as evidence in an actual or potential judicial context. Specifically: (a) where processing is carried out in order for us to respond to queries that may be raised by you regarding our Services, if there is no other ground for the retention of your data, such data will be destroyed after fifteen days following the relevant communication/ correspondence; (b) where processing in carried out under the contract, the personal data shall be stored for as long as necessary for the performance of the contract and for the establishment, exercise and/or support of our legal claims arising from the contract; and (c) where the processing is imposed as an obligation by provisions stemming from the applicable legal framework, personal data shall be stored for as long as the relevant provisions so require.
It is important that the personal data we hold about you is accurate and up to date. We appreciate your keeping us informed if your personal data changes during your relationship with us.
Under certain circumstances and subject to the applicable law, you have the right to:
Certain of these rights are not absolute under the applicable legislation (as sometimes there may be overriding interests that require the processing to continue, for example); nonetheless we will consider your request and respond to you. Finally, you have the right to lodge a complaint with the supervisory authority in the jurisdiction where you live or work, or in the place where you think an issue in relation to your personal information has arisen.
You will not have to pay any fees to access your personal data (or to exercise any other right). However, we may charge a reasonable fee depending on the nature of the request and applicable regulations.
We reserve the right to update this Notification at any time, and we will notify you by updating this Notice on our Website at: www.collaborate247.com. Any changes to this Notice are applicable by the time of its update on our Website, unless otherwise provided.
If you would like to exercise any of your rights in connection with your personal information or receive a copy of the safeguards designed to protect personal information in the case of transfer of your personal information outside the EEA or obtain further information on the retention periods of personal information, please contact our Data Protection Officer exclusively at email@example.com.